If you need to step away from gaming, our self-exclusion option allows you to do just that. Here’s how it works:
How to Request Self-Exclusion
Go to Your Profile: Visit your profile settings.
Self-Exclusion Button:
If you’re not suspended, you’ll see a button labeled “Request Self-Exclusion.”
If you are suspended, you’ll see a timer showing how much longer you’ll be on break.
What Happens When You Self-Exclude
Suspended State: Once you request self-exclusion, you will be in a “suspended” state for 24 hours.
During Suspension:
No Betting: You won’t be able to place any bets.
No Deposits: You cannot add funds to your account.
No Chat: Chat features will be disabled.
You will receive an email confirming your request.
After 24 Hours: Next Steps
After the initial 24-hour period, we will send you a follow-up email. You can choose to extend your self-exclusion. If you do, it will act as a ban.
What Happens If You Ban Yourself
If you choose to extend your exclusion to a ban:
You will be banned for self-exclusion.
All your active sessions will be cleared.
Any login attempts will be rejected.
You will be unsubscribed from marketing emails.
Important Notes
Before confirming your extension, please remember:
You’ll Lose Access: You will not be able to log into your account.
Withdraw Your Funds: Make sure to withdraw any remaining funds before proceeding with the ban.
Taking a break can be a helpful choice, and we’re here to support you. If you have any questions, feel free to reach out!